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Personnel Management

Productive performance by library staff is the backbone of a successful library. The strategic oversight of the library’s workforce, generally referred to as Human Resources (HR), is key to achieving the library’s mission and vision.

 The opportunities listed below intend to assist those who do, or would like to play a role in the strategic oversight of their library's staff.

Learning Activities

  • Course Code: F16-5-RW

     This is a recorded webinar, provided by SOLS. It is available free of charge, on demand. It was recorded November 2016.

    Build Trust One Conversation at a Time

    Every word, phrase, interaction, or even silence can have a profound ripple effect – for good, better, or worse.

    Most people are well meaning, want to do great work, and get along. But when the stakes and pressures escalate we often default to interaction styles that can be counter-productive. Despite good intentions, we can experience or trigger unintended results such as:  misunderstandings; breakdown in trust; conversation & relationship disconnect and more.

    Conversational Intelligence® (C‐IQ®) Teaches Us How to Do Better

    Each conversation has the potential to trigger a reaction – emotionally and in our neurochemistry. This can either shut down or open up our levels of trust; our ability to listen and hear; and our ability to connect. Drawing from emotional intelligence, neuroscience, and communications, Conversational Intelligence® teaches new insights, approaches, and skills to promote healthier conversational dynamics. 
    This in turn, can inspire greater trust, better relationships, collaborative and more positive cultures.

  • Course Code: F18-NOV-OLSN-RW

    Ontario Library Service - North

    This is a recorded webinar,  free of charge and on demand. It was recorded November 2018.  

    This webinar will examine how cannabis legalization applies to public libraries. Suggestions on how to address cannabis usage by employees.  

  • Course Code: PSHSA-10

    Public Service Health and Safety (PSHSA) logo

    Worker Health & Safety Awareness eLearning will inform workers of their legislated health and safety rights, roles and responsibilities in relation to workplace safety. The intent is to assist Ontario workplaces with compliance to Regulation 297/13 Occupational Health and Safety Awareness Training. Participants will also learn about the Internal Responsibility System, supervisor duties and common workplace hazards, including Regulation 860 (WHMIS).

  • Course Code: PSHSA-2

    Public Service Health and Safety (PSHSA) logo

     Reporting Requirements Under the Occupational Health and Safety Act

    • Critical injuries
    • Occupational illness
    • Reporting to Joint Health and Safety Committee / Health and Safety Representative
    • Assessment reports
    • Section 12 and postings

  • Course Code: PSHSA-4

    Public Service Health and Safety (PSHSA) logo

     "Catch it early” is the theme of this webinar on workplace bullying and


    1. Overview of PSHSA Bullying in the Workplace Handbook (Henri) 20 mins
    2. Workplace bullying and harassment (Catherine) – 70 mins
    3. Overview of PSHSA Addressing Domestic Violence in the Workplace Handbook  (Henri) – 20 mins
    4. Domestic Violence (Barb) – 70 mins