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The Library possesses, organizes and provides access to its community's single largest concentration of information resources. The opportunities below intend to ensure reference services staff are able to take into account information-seeking behaviors and information needs, and provide access in a manner that is most useful to the user. 

Learning Activities

  • Course Code: S18-2-JUN-RW


    This is a recorded webinar, provided by SOLS. It is available free of charge, on demand. It was recorded June 2018.

    The Professional Resources pages of LearnHQ provide trusted and curated information on library-specific topics and workplace issues for public library staff in Ontario. This 30 minute webinar will provide an overview of the recent redevelopment and redesign of the Professional Resources. 
    Whether you have made use of the resources in the past, are interested in learning more about the Professional Resources, or are hearing about LearnHQ for the first time, this webinar will familiarize you with this wealth of resources freely available to public library staff.
    The webinar is also an opportunity to share with SOLS any suggestions for topics or content  that you would like to see added to the Resources pages.  

  • Course Code: SD48

    SOLS Logo

    This course focuses on the provision of reference service in the public library. It outlines the steps involved in the successful delivery of in-person or online reference service, including reference interviews, information sources, search strategies, and the evaluation of information sources.