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Public Service Skills Development

All of the services that interface directly with the library’s users come together under the heading of public services. Front line staff anticipate and meet the needs of users in the most visible way. Fully supported by other departments, they work to provide the best possible programs and services to the community.  The training resources found within this category are designed to help library staff provide better public services.

To explore our learning opportunities, please choose one of the specific competencies for Public Service Skills Development: